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Queries related to refunds on Domestic Sectors......

  1. Domestic Sector -General-13.1

    Upon failure by IndiGo to provide carriage in accordance with these Terms & Conditions, or where a Customer requests a voluntary change………………
  2. Domestic Sector -Persons To Whom Refund Will Be Made-13.2

    IndiGo shall be entitled to make refund either to the person named in the Booking, or to the person who has paid for the Booking,………………
  3. Domestic Sector -Right To Refuse Refund-13.3

    IndiGo may refuse refund when application thereof is made after the expiry of the validity of the Booking.………………
  4. Domestic Sector -Currency-13.4

    All refunds will be made in INR, after deducting any applicable fee and/or charges.………………

Queries related to refunds on International Sectors......

  1. International Sector -General-13.1

    Upon failure by IndiGo to provide carriage in accordance with these Terms & Conditions, or where a Customer requests a voluntary change………………
  2. International Sector -Persons To Whom Refund Will Be Made-13.2

    IndiGo shall be entitled to make refund either to the person named in the Booking, or to the person who has paid for the Booking,………………
  3. International Sector -Right To Refuse Refund-13.3

    IndiGo may refuse refund when application thereof is made after the expiry of the validity of the Booking.………………
  4. International Sector -Currency-13.4

    All refunds will be made in INR, after deducting any applicable fee and/or charges.………………

Queries related to Baggage on Domestic Sectors......

  1. Domestic Sector - Items Unacceptable As Baggage Or To Be Carried Inside Baggage-9.1

    IndiGo reserves the right to refuse carriage of such Baggage or such items found in the Baggage as stated below
  2. Domestic Sector - Checked Baggage -9.2

    IndiGo allows free Checked Baggage up to 15kgs per adult and child (any Customer above 2 yrs of age).
  3. Domestic Sector - Valuable And Fragile Items-9.3

    Customers are strongly advised not to check in such items as Baggage. If such items are checked in as Baggage
  4. Domestic Sector -Hand Baggage- 9.4

    Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin or under the Customer’s seat.………………
  5. Domestic Sector -Right To Refuse Carriage - 9.5

    IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size…
  6. Domestic Sector -Right To Search- 9.6

    For reasons of safety and security
  7. Domestic Sector -Collection And Delivery Of Baggage- 9.7

    IndiGo will make every effort to ensure that each Checked Baggage arrives with the Customer.
  8. Domestic Sector-Items Removed By Airport Security Personnel - 9.8

    IndiGo will not be responsible.

Queries related to Baggage on International Sectors......

  1. International Sector -Hand Baggage- 9.4

    Hand Baggage is accepted in the cabin subject to the availability of space in the overhead bin or under the Customerâ?Ts seat
  2. International Sector -Right To Refuse Carriage - 9.5

    IndiGo may refuse to carry as Baggage any item reasonably considered by the airline to be unsuitable for carriage because of its size
  3. International Sector -Right To Search- 9.6

    For reasons of safety and security
  4. International Sector -Collection And Delivery Of Baggage- 9.7

    IndiGo will make every effort to ensure that each Customerâ?Ts Checked Baggage arrives with the Customer
  5. International Sector -Items Removed By Airport Security Personnel - 9.8

    IndiGo will not be responsible for

Queries related to Check-in and Boarding on Domestic Sectors......

  1. Domestic Sector -Checking-In -7.1

    Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary………………
  2. Domestic Sector -Boarding - 7.2

    In order to maintain schedules, the boarding gate will be closed 30 minutes prior to the departure time………………
  3. Domestic Sector -Failure To Comply -7.3

    IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.………………

Queries related to Check-in and Boarding on International Sectors......

  1. International Sector -Checking-In -7.1

    Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary………………
  2. International Sector -Boarding - 7.2

    In order to maintain schedules, the boarding gate will be closed 30 minutes prior to the departure time………………
  3. International Sector -Failure To Comply -7.3

    IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.

Queries related to Booking Reservation on Domestic Sectors......

  1. Domestic Sector - General Provisions -4.1

    The Booking (and the resultant PNR data generated thereafter) constitutes prima facie evidence………………
  2. Domestic Sector -Changes And Cancellations -4.2

    Once a Confirmed Booking is made, the basic fare and all IndiGo surcharges paid are refundable………………

Queries related to Booking Reservation on International Sectors......

  1. International Sector - General Provisions -4.1

    The Booking (and the resultant PNR data generated thereafter) constitutes prima facie evidence………………
  2. International Sector- Changes And Cancellations -4.2

    Once a Confirmed Booking is made, the basic fare and all IndiGo surcharges paid are refundable………………

Queries related to Fares Taxes and Surcharges on Domestic Sectors......

  1. Domestic Sector - 5.1-Fares

    Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination………………
  2. Domestic Sector - Taxes

    Duties
  3. Domestic Sector -Currency- 5.3

    Fares

Queries related to Fares Taxes and Surcharges on International Sectors......

  1. International Sector - 5.1-Fares

    Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination………………
  2. International Sector - Taxes

    Duties
  3. International Sector -Currency- 5.3

    Fares

Queries related to No Show / Late reporting check in time closure on Domestic Sectors......

  1. Domestic Sector -Checking-In -7.1

    Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary
  2. Domestic Sector -Boarding - 7.2

    In order to maintain schedules
  3. Domestic Sector -Failure To Comply -7.3

    IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.

Queries related to No Show / Late reporting check in time closure on International Sectors......

  1. International Sector -Checking-In -7.1

    Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary
  2. International Sector -Boarding - 7.2

    In order to maintain schedules
  3. International Sector -Failure To Comply -7.3

    IndiGo will not be liable to the Customer for any loss or expense incurred due to their failure to comply with the provisions of this Article.

Queries related to Infants on Domestic Sectors......

  1. Domestic Sector- 7.1-Checking-In

    Customers shall not be entitled to be carried on an IndiGo flight unless they present a valid Itinerary
  2. Infants - 8.2-Special Assistance

    IndiGo offers special services for the following:

Queries related to Infants on International Sectors......

  1. International Sector 4.1- General Provisions

    The Booking (and the resultant PNR data generated thereafter) constitutes prima facie evidence
  2. Infants - 8.2-Special Assistance

    IndiGo offers special services for the following:

Queries related to Payments.....

  1. Payment options - Domestic - 4.1- General Provisions

    The Booking (and the resultant PNR data generated thereafter) constitutes prima facie evidence
  2. Netbanking - 4.1- General Provisions

    The Booking (and the resultant PNR data generated thereafter) constitutes prima facie evidence